Payment Method    

     

 

            


                

 

 

       

DISCOUNT

our price 65.00 €
stock
our price 9.55 €
stock

TERMS AND CONDITIONS
Terms and Conditions

 

Basic information

 

These terms and conditions apply to distance sales contracts concluded between the Seller (e-shop www.cardistry.eu) and the Buyer under Act no. 102/2014 Coll. on the Protection of the Consumer in respect of the sale of goods or the provision of services on the basis of a distance sales contract.

Seller: Dr. Addams s.r.o., Gútorská cesta 914/23, Šamorín 931 01, Slovakia - EU. Company ID 43964818,
Tax ID: SK2022549001. e-mail: info@cardistry.eu, Registered in the Commercial Register of the District Court of Trnava, Section: Sro, Insert no.: 21506/T.

IBAN : SK2111000000002625052635

SWIFT or BIC: TATRSKBX.

Address of the bank: Tatrabanka a. s. Hodzovo namestie 3, 811 06 Bratiaslava - Slovakia

The Buyer is a consumer, i. e. a natural person who, when concluding and fulfilling the Consumer contract, does not act as a legal person or within the scope of its business activity. Purchases made by a business entity are governed by Commercial Code no. 513/1991 Coll.

The Consumer Protection Supervisory Authority is the SOI Inspectorate for the Trnava Region, Pekárska 23, 917 01 Trnava 1. Slovakia

 

Order and conclusion of the contract

 

The order submitted by the Buyer based on the Seller’s offer on the e-shop shall be deemed as an intention to conclude the contract pursuant to the Civil Code. The contract is concluded following order confirmation.

 

Price of goods

 

All product prices in the e-shop are final, including all taxes. The Seller is a VAT payer. Product prices do not include delivery costs. Shipping rates are listed before the order completion where the Buyer sees the total price of the order, including delivery costs.

 

Payment for goods

 

The Buyer can choose from the following payment options:

 Payment via Pay Pal

 Payment by bank transfer (IBAN)

The Buyer is obliged to pay for goods or services ordered from the Seller.

 

Shipping rates

 

The goods can be shipped using the International Postal Service at a price of 4.99 € or free of charge (if the shipment is eligible for free shipping)

 

Delivery of goods

 

If there is no delivery time specified for the product, the Seller will deliver the goods no later than 30 days following the order confirmation. The usual delivery time is 7 business days for shipments sent to countries of the European Union, for shipments to other countries the delivery time can be longer. If necessary, the Seller will provide the Buyer with a parcel tracking number.

In countries outside the European Union individual conditions for custom clearance of goods may apply. The Buyer shall handle the process of custom clearance by himself using the attached invoice.

Goods shall be deemed to have been taken over by the Buyer at the moment the Buyer or a third party other than the carrier designated by the Buyer takes over all parts of the ordered goods or if (a) the goods ordered under one order are delivered separately - at the moment the last part of the order is taken over by the Buyer, b) the order consist of several pieces or is delivered in parts - at the moment the Buyer takes over the last part or the last piece; c) the goods are delivered repeatedly during a defined period - at the moment of the first delivery receipt.

If goods are lost on their way to the Buyer, the Buyer may request his money back.

 

Complaint procedure

 

The Seller is responsible for defects that the goods have before they are handed over to the Buyer. For used items, the Seller is not responsible for defects caused by use or wear. For items sold at a lower price or on sale, the Seller is not responsible for a defect due to which a lower price has been set. Apart from quickly spoiling goods and already used goods, the Seller is responsible for defects that occur within the warranty period.

The warranty period for new goods is 24 months, starting at the moment the Buyer takes over the goods. The warranty period for the used goods is 12 months. If the goods, their packaging or the instructions attached to them specify “best before”, the warranty period shall not expire before the expiration of this period.

The warranty period for the Buyer, who is not the final consumer, is 24 months

A warranty certificate is issued at the request of the Buyer. A proof of purchase is sufficient to process a claim.

If the goods have a defect that can be removed, it shall be removed free of charge in a timely and proper manner. The Seller is required to remove the defect without undue delay.

However, the Buyer should not continue to use the goods on which he found the defect. If the Buyer finds out any defect on the goods, it should immediately contact the Buyer, at the latest by the expiration of the warranty period. After the warranty expires, the right to claim shall expire.

The wear and tear characteristic of the material or use is not considered to be a defect. It is not a defect if the nature of the goods implies their shorter life span than the length of the warranty period, or if the normal use of such goods results in total wear before the expiry of the warranty period.

Instead of removing the defect, the Buyer may request a new product or if the defect relates only to a part of the product the Buyer may request a new part given the nature of the product or the seriousness of the defect or costs that would Seller incur in connection with this matter. Instead of removing the defect, the Seller may always replace the defective product with a non-defective product, provided such a replacement will not cause serious difficulties to the Buyer. If there is a defect that cannot be removed and which prevents the Buyer from using the product, the Buyer is entitled to a new product or to withdraw from the contract. The same applies if the Buyer cannot use the product due to a recurring defect after repair or several defects at once. In the case of irremovable defects, the Buyer is entitled to an appropriate discount on the price of the product.

Claims are processed by the seller at: Addams Magic Shop, PO Box 115, 931 01 Šamorín - Slovakia, EU. If, however, the warranty card states a warranty service that is closer to the Buyer, the Buyer shall contact that warranty service. The warranty service must perform the repair within a maximum period of 30 days.

If the Seller replaced the defective product with another one, the new warranty period shall begin following the handover of the product. The same applies for the replaced components or parts.

Claim processing finishes after the handover of the repaired product, new product, returning the purchase price of the product, providing a reasonable discount on the product price, a written request regarding the claim or reasoned refusal.

In the event of a claim, the Seller shall determine the manner of handling the claim immediately or in complex cases no later than within 3 working days from the date the claim was placed, in justified cases, especially if a complex technical evaluation of the condition of the product or service is required, within 30 days from the date the claim was placed. After determining how the complaint is to be handled, the claim will be handled immediately, and in justified cases the complaint may be handled later; however, the claim may not take longer than 30 days to process (with regard to the date the claim was placed). After the expiration of the deadline for handling the claim, the Buyer has the right to withdraw from the contract or has the right to require a new product.

If the Buyer has filed a claim within the first 12 months of purchase, the Seller may only refute the claim based on the professional review; regardless of the outcome of the professional review, the Seller will not require the Buyer to cover the costs of professional review or other costs related to such a procedure. The Seller is obliged to provide the Buyer with a copy of the professional review justifying the rejection of the claim no later than 14 days after the claim procedure has finished. If the Buyer filed a claim after 12 months of purchase and the Seller rejected it, the Seller shall indicate the place where the Buyer can send the product for the professional review. If the product is sent for the professional review to the indicated person, the costs of professional review as well as all other related expenses incurred shall be borne by the Seller irrespective of the outcome of the professional review. If the outcome of the professional review shows the Seller's liability for the defect, the Buyer is entitled to file the claim again; the warranty period does not run during the professional review. The Seller is obliged to reimburse the Seller for the cost of professional review as well as all the costs involved within 14 days from the day the Buyer has filed the claim again. The reclaimed claim cannot be rejected.

Upon starting the claim process the Seller is required to issue a confirmation for the Buyer. If a complaint is filed via email, the Seller is required to deliver the confirmation to the Buyer immediately; if it is not possible to deliver the confirmation immediately, it must be delivered without undue delay, but at the latest with a claim document; the confirmation does not have to be delivered if the Buyer can prove he has filed the claim in another way.

 

Return of goods - withdrawal from the contract without giving any reason

 

The Buyer is entitled to withdraw from the contract without giving any reason within 14 days from the date of receipt of goods. This right can only be used by the Buyer.

Goods shall be deemed to have been taken over by the Buyer at the moment the Buyer or a third party other than the carrier designated by the Buyer takes over all parts of the ordered goods or if (a) the goods ordered under one order are delivered separately - at the moment the last part of the order is taken over by the Buyer, b) the order consist of several pieces or is delivered in parts - at the moment the Buyer takes over the last part or the last piece; c) the goods are delivered repeatedly during a defined period - at the moment of the first delivery receipt.

The Buyer may withdraw from the contract the subject matter of which is the delivery of the goods even before the start of the withdrawal period.

The Buyer cannot withdraw from the contract the subject matter of which is:

sale of goods made according to the specific requirements of the Buyer, custom-made goods or goods specifically intended for one Buyer

the sale of goods which are subject to a rapid reduction in the quality or have short life-span,

the sale of goods contained in a protective package which cannot be returned for health or hygiene reasons and which protective packaging has been removed after delivery (for example, face painting supplies the protective packaging of which was violated or removed);

the sale of goods which, due to their nature, can be inseparably mixed with other goods after delivery;

the sale of audio recordings, video recordings, audio-video recordings, books or computer software sold in a protective case if the consumer unwrapped such packaging (such as DVDs or selected products from the categories of magic tricks which include a DVD or a similar carrier, or which states "DVD "," DVD Instructions" or similar;

the provision of electronic content not stored on a physical carrier if the provision of such content has been initiated with the consent of the Buyer and the Buyer has stated that he has been duly instructed with regard to the above and that by granting such consent he loses the right to withdraw from the contract (e.g. selected goods from the category of magic tricks that include such electronic content - "online tutorial", "video tutorial" or similar wording).

The Buyer may exercise the right to withdraw from the contract in writing or via durable medium (e.g. by e-mail) or by sending a filled-in form available on LINK:/fotky7346/Formular.pdf

The right to withdraw from the contract can also be exercised by sending a notice of withdrawal even on the last day of the 14-day period.

Upon delivery of the notice of withdrawal, the Seller shall return the Buyer all payments received under the contract, including shipping cost, delivery costs, postage and other costs and fees within 14 days at the latest. The Seller shall return the payment using the same means as the Buyer did to make the payment. The Buyer may also agree with the Seller on another way of refunding.

The Seller is not obliged to pay additional costs to the Buyer if the Buyer has chosen the delivery method other than the cheapest normal delivery method offered by the Seller. Additional costs mean the difference between the delivery costs chosen by the Buyer and the cost of the cheapest normal delivery method offered by the Seller.

Upon withdrawal from the contract, the Seller is not obliged to return the payment before the goods are delivered to the Buyer/ or until the Buyer has a proof of sending the goods back to the Seller, unless the Seller suggests that the goods will be picked up in person or through a person authorized by the Seller.

 

 

The Buyer is obliged to send the goods back or hand them over to the Seller or the person authorized by the Seller within 14 days from the date of contract withdrawal. This period shall be deemed to have been maintained if the goods were handed over for shipment not later than the last day of the period.

Upon withdrawal, the Buyer shall only bear the cost of returning the goods to the Seller or the person authorized by the Seller to take over the goods, as well as the cost of returning the goods which by their nature cannot be returned via mail.

The Buyer is responsible for diminishing the value of the goods resulting from such treatment of the goods which is beyond the treatment necessary to ascertain the characteristics and functionality of the goods.

After the goods delivery, the Buyer has the right to test their functionality, but he cannot use the goods if he plans to withdraw from the contract. In order to determine the nature, characteristics and functionality of the goods, the Buyer should manipulate and inspect the goods only in the way he would be allowed in a brick-and-mortar shop. The Buyer is required to manipulate and inspect the goods with due care during the withdrawal period. For example, purchased magic items should only be tested and not be worn, and the goods should be returned with original tags or other protective or identifying means.

The Buyer is not obliged to pay for totally or partially provided electronic content that is not supplied on a physical carrier if:

the Buyer has not given the Seller his consent to initiate the provision of electronic content before the expiration of the withdrawal period

the Buyer failed to declare that he was duly instructed that he would lose the right to withdraw from the contract by giving his consent under the previous point,

the Seller did not provide the Buyer with a confirmation of the Buyer's consent and the statement according to the previous points

 

Alternative dispute resolution

 

The Buyer - the consumer - has the right to contact the Seller with a request for redress (for example by email) if he is not satisfied with the Seller's handling of his claim or if he believes the Seller has breached his consumer rights. If the Seller rejects such a request or fails to respond to this request within 30 days of its sending, the Consumer has the right to file a petition for alternative dispute resolution (ADR) under Act 391/2015 Coll. ARS entities are bodies and authorized legal entities under Art. 3 of Act 391/2015 Coll. The list of ARS entities can be found on the website of the Ministry of Economy of the SR www.mhsr.sk. The proposal may be submitted by the Consumer according to the method specified in Art.12 of Act 391/2015 Coll.

The consumer can file a complaint through the RSO Alternative Dispute Resolution Platform, which is available online at https://ec.europa.eu/consumers/odr/main/index.cfm

Alternative dispute resolution can only be used by a Consumer - a natural person - who in the contractual relationship (Consumer contract) does not act as a business person or within the scope of its business activity or occupation. An alternative dispute resolution only concerns a dispute between the Consumer and the Seller resulting from the Consumer contract. Alternative dispute resolution applies only to distance sales contracts. An alternative dispute resolution does not deal with disputes where the value of the dispute does not exceed EUR 20. The ARS may require the consumer to charge a fee for starting an alternative dispute resolution up to a maximum of EUR 5 with VAT.

 

Personal data protection

 

The Buyer (if he is a natural person) will notify the Seller of his name, surname, delivery address including postal code, phone number and e-mail address.

The Seller shall process the personal data in accordance with Act no. 122/2013 on the Protection of Personal Data and process only the personal data necessary for the conclusion of the Consumer contract. Buyer's personal information is to be stored in the seller's information system for 10 years.

The purpose of processing personal data is to use them to fulfill the Consumer contract that the Seller concludes with the Buyer by creating an order in this online store.

The Buyer has the right and possibility to update his personal details in the online mode on the website of the online store, in the customer section, after logging in.

Personal data may be provided to third parties for the purpose of fulfilling the Consumer contract (couriers).

Buyer's personal information is not disclosed.

The Seller may process personal data for marketing purposes (for example, to send newsletters or emails about news, discounts, sales, etc.) without the prior consent of the Buyer. For this purpose, the Seller processes the necessary data, such as the name, surname and e-mail address of the Buyer. The consent to processing data for marketing purposes may be revoked by the Buyer at any time, for example, by sending an e-mail to the Seller's e-mail address with a request to unsubscribe from the newsletter. Personal data used for marketing purposes will not be disclosed to third parties nor will they be published. The Seller's marketing information system is registered with the Personal Data Protection Information System at the Office for Personal Data Protection.

Upon written request, the Buyer may request the following:

confirmation of whether the Buyer's personal data are processed or not,

information about the processing of personal data,

a list of Buyer’s personal data that is the subject of the personal data processing,

to update or delete inaccurate, incomplete or outdated personal data that is being processed; to delete personal data which are no longer purpose subject for processing; if the official documents containing personal data are processed, the Buyer may request their return; to delete or destroy Buyer’s personal data that is subject to processing if the law has been violated.

On the basis of a written request the Buyer may object to:

the processing of his personal data that is supposed to be or will be processed for direct marketing purposes without his consent and request their disposal,

the use of the Buyer's personal data for the purposes of direct marketing via mail,

When the Buyer suspects that his personal data is being unduly processed, he may file a petition for the opening of a personal data protection case with the Personal Data Protection Office.

In order to ensure the proper functioning of the online store, the Seller may use cookies to keep information about the Buyer’s activity and settings (for example, login name, language, font size, etc.) for a certain period of time. Seller’s e-shop uses cookies to remember the Buyer's user settings for the necessary functionality of the e-shop. The Buyer can delete all cookies stored on their devices and set up an Internet browser to prevent them from being stored. In this case, the Buyer may need to manually modify some settings during his repeated visits to the e-shop, however, some of e-shop’s services or features may not be functional.

 

OGYzZDFjN