The usual delivery time is 7 business days for shipments sent to countries of the European Union, for shipments to other countries the delivery time can be longer.
If there is no delivery time specified for the product, the Seller will deliver the goods no later than 30 days following the order confirmation. If necessary, the Seller will provide the Buyer with a parcel tracking number.
In countries outside the European Union (Shengel) individual conditions for custom clearance of goods may apply. The Buyer shall handle the process of custom clearance by himself using the attached invoice.
Goods shall be deemed to have been taken over by the Buyer at the moment the Buyer or a third party other than the carrier designated by the Buyer takes over all parts of the ordered goods or if (a) the goods ordered under one order are delivered separately - at the moment the last part of the order is taken over by the Buyer, b) the order consist of several pieces or is delivered in parts - at the moment the Buyer takes over the last part or the last piece; c) the goods are delivered repeatedly during a defined period - at the moment of the first delivery receipt.
If goods are lost on their way to the Buyer, the Buyer may request his money back.